Stay Alert: Protect Yourself from Common Scams Dear Customer, Protecting your account and personal information is a top priority at BANO. As scams continue to evolve, fraudsters often rely on urgency and deception to pressure individuals and businesses into taking quick action. Being aware of common scam tactics can help you stay protected. Common Scams to Watch For Impersonation Scams Scammers may call, text, or email pretending to be from BANO or another trusted organisation. They may ask you to verify your PIN, password, or one-time passcode, or instruct you to transfer funds to a "safe" account. Government or Law Enforcement Impersonation Fraudsters may claim to represent government or law enforcement agencies and demand immediate payment for alleged taxes, fines, or legal matters. Account Takeover Fraud Scammers may use phishing emails, fake websites, or messages to steal your login details and attempt unauthorised transactions. Investment and Romance Scams Scammers may build trust online before promoting "low-risk" or "guaranteed" investment opportunities, often involving cryptocurrency. Warning Signs (Red Flags) • Unexpected requests for money or urgent action • Requests for PINs, passwords, or one-time passcodes • Pressure to act immediately or keep the situation confidential • Instructions to transfer funds to unfamiliar accounts • Suspicious links, attachments, or poor grammar What BANO Will Never Do • Ask for your PIN, password, or one-time passcode • Request transfer of funds to another account for "protection" • Ask you to click a link to verify account details • Request remote access to your device What You Can Do to Stay Safe • Use strong, unique passwords and update them regularly • Monitor your accounts for unusual activity • Verify suspicious calls, emails, or messages by contacting BANO directly through official channels • Enable account alerts where available for timely notifications If you suspect fraud, please contact BANO Support: Email: contact@banosuperapp.com Operating hours: Monday to Friday, 9:00 a.m. – 5:00 p.m. (Sydney time) Address: Level 13, 2 Bulletin Place, Sydney NSW 2000 Kind regards, BANO Team